Terms of Service

These terms are the agreement between you and Drawdown Brands LLC (“we”, “us”), which runs Plantar Fasciitis Trainer, for this website and a plan bought on it. By using this website or buying a plan, you agree to them. The iPhone app is also covered by Apple's standard licence agreement.

What Plantar Fasciitis Trainer is

Plantar Fasciitis Trainer is general exercise education for foot comfort: simple exercises, a plan built from your answers, and reminders, in the iPhone app. You buy the plan here, then use it in the app by signing in with the same email.

Not medical advice

Plantar Fasciitis Trainer is not a medical device and does not diagnose, treat, cure or prevent any condition. It does not replace a doctor, physiotherapist or other qualified professional, and foot pain can have causes other than plantar fasciitis. Ask a professional whether the exercises suit you before you start, and follow their advice. See a doctor before exercising if you have a recent injury or operation, trouble bearing weight, swelling or warmth, numbness, circulation problems, or diabetes with foot symptoms.

Stop an exercise if you feel sharp or increasing pain, new numbness, dizziness or loss of balance, and get medical advice if it carries on or gets worse. In an emergency, call your local emergency number: our support email is not watched for medical help. Use stable support and a clear space, and never push through pain to finish a timer or a goal. We don't promise recovery, pain relief or any particular result, and reviews describe one person's experience, not what you will get. You use Plantar Fasciitis Trainer at your own risk.

Subscription terms: plans, renewal and cancelling

A plan is a subscription. Before you pay, the checkout shows what you are charged today, what it renews at and how often, and the date of the first renewal. Some plans have a first period at its own price, which can be shorter or longer than the periods after it.

Your plan renews automatically at the price and for the period shown when you bought it, and keeps renewing until you cancel. The payment method you paid with is charged on each renewal date. Payments are taken by Stripe, through RevenueCat, on our behalf. If we change the price of your plan, we tell you before the renewal it applies to, and you can cancel before then.

Cancel anytime online, with the link in the receipt email you got when you paid, or by writing to jocelyn@drawdownbrand.com (the steps are on our cancel page). Cancelling stops the next renewal: you keep your plan until the end of the period you paid for, and you are not charged again. A plan bought here is not an App Store subscription, so it doesn't show in your iPhone's subscriptions, and deleting the app doesn't cancel it.

Refunds

If something went wrong with a payment, or you want a refund, write to jocelyn@drawdownbrand.com from the email you bought with, and we'll look at it. Where the law gives you a right to a refund, we honour it.

Your account

You must be 18 or older to buy a plan. Your plan belongs to the Plantar Fasciitis Trainer account for the email you give at checkout: sign in to the app with that email (with “Continue with email”, unless you already sign in another way with it), and keep your password to yourself. You are responsible for what happens in your account, and for giving us an email you can read.

Using Plantar Fasciitis Trainer

Your plan is for you alone. The exercises, the plans and everything else in Plantar Fasciitis Trainer belong to us or our licensors, and you may use them for yourself while your plan is active. Please don't share your account, copy or resell what's in it, or try to break Plantar Fasciitis Trainer or get around its limits. We may suspend or close an account that breaks these terms.

Our responsibility to you

We work to keep Plantar Fasciitis Trainer running well, but it is provided “as is”: we can't promise it will always be available or free of mistakes. As far as the law allows, we are not liable for injury, loss or damage from using or relying on Plantar Fasciitis Trainer, its exercises or its illustrations, or for indirect losses, and our total liability to you is limited to what you paid us in the 12 months before the claim. Nothing here takes away rights the law gives you that can't be limited.

Changes to these terms

We may update these terms. When we do, we change the date at the top, and we tell you ahead of time if the change is a big one. If you keep using Plantar Fasciitis Trainer after that, you accept the new terms.

Contact

Questions about these terms: jocelyn@drawdownbrand.com, Drawdown Brands LLC.