Support

Get Plantar Fasciitis Trainer on the App Store, open it and tap “I already have an account”. Then sign in with the email you bought with: with “Continue with email” and your password, or the way you usually do if you had an account already. Your plan is there as soon as you are signed in.

Apple can give the app a different, private email, which makes a second account without your plan. In the app, tap Profile, then Sign out, and sign in again with “Continue with email” and the email you bought with.

The email we sent after you paid has a link to choose one. It works for about an hour, so if it has run out, write to us from the email you bought with and we'll send a new one.

Look in your spam or promotions folder for “Your Plantar plan is ready”. Still nothing? Write to us from the email you bought with.

Use the link in the receipt we emailed when you paid, or write to us. Here's how. No calls and no fees, and you keep your plan until the end of the period you paid for.

Write to us from the email you bought with and tell us what happened. We'll look at it, and put right anything that went wrong.

In the app, tap Profile, then Delete account. Or email jocelyn@drawdownbrand.com with the subject “Plantar Fasciitis Trainer account deletion” and your sign-in email, never your password. Deleting your account doesn't cancel your plan. Your quiz answers were only ever in your browser: clearing this site's data removes them.

No. Plantar Fasciitis Trainer offers general exercise guidance for foot comfort. Ask a doctor or physiotherapist whether the exercises suit you, and see one if your pain is severe, getting worse, or comes with numbness or swelling. In an emergency, call your local emergency number: our support email isn't watched for medical help.